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Preguntas frecuentes
Is SEAG an insurance company?
No, SEAG is a company for legal services and debt collection. It is specialised exclusively in guaranteeing the non-payment of leases.
What would happen if my tenant does not pay ?
The owner of the house or the authorized person would have to contact us before the 25th day of that month, indicating the details of the non-payment issue.
In case of non-payment. When do I get paid by SEAG?
SEAG pays the rents punctually on the 5th of each month, always monthly in arrears. For instance, if you notify the non-payment before April 25th, SEAG will be responsible for paying you the rent of May on June 5th.
How many monthly payments do you cover?
Our product is Indefinite Guarantee, which its name implies. We will cover your rent indefinitely until you will recover your property.
How long before do I have to notify a non-payment?
You have a month in arrears, which means that when you notify us the non-payment of the rent will be the month that we will consider as the month in arrears. In case your tenant had older delayed monthly payments, we can also claim for them but we are not responsible for them since we cover the payment of the rent from the moment we are aware and until your tenant leaves the property. It is important to make the notification of non-payment before the 25th of the unpaid month. Otherwise that monthly rent will not be considered as a non-payment, but it will be considered for the following month. Example: That is to say, if the owner notifies the non-payment on May 23rd, May will be stipulated as being the month in arrears. If we were notified on May 25th instead, June would be stipulated as the month in arrears.
What would happen if the tenant leaves before the end of the year?
In case the property is empty before the end of the Guarantee period, the owner or the authorized person could notify this situation so that the remaining period of the policy could be covered with a new tenant.
How long does it take to get a response for my case study?
SEAG establishes a commitment with all its clients in order to give a firm response in less than 24 hours from the reception of the documentation –as long as this documentation is received within the office hours: Monday to Friday from 10 am to 7 pm.
What happens if my tenant pays me in cash?
The procedure is the same as in the case of direct deposits. In any case, SEAG will not be responsible for the rents prior to the notification of the issue with your tenant. It will only do from the moment you make the notification of the incident..
What is the maximum expenditure on legal costs SEAG takes on?
SEAG, will be responsible for all legal expenses without any type of limitation.
Do you cover the theft of objects, furniture or appliances made by the tenant?
Thefts are not covered by the coverage for acts of vandalism. If we find ourselves in that kind of situation and we attached the annex with the photographs proving the existence of that object, SEAG will cover the costs of the legal and not-legal complaints in order to claim compensation for the loss caused by the lessee.
What role does SEAG play in the Rental Guarantee?
SEAG “Sociedad Española de Alquiler Garantizado S.A.” is the company that issues the rental guarantees. It is also responsible for collecting the rents as well as for paying the expenses in case of non-payment by the tenant.
Is there an exemption in the coverage of damages caused by vandalism?
No, there is not. In case of non-payment SEAG will entirely cover up to 3000€ (extendable) for damages caused by vandalism, without exemptions. On the other hand, in case that non-payment did not occur, the lessee’s deposits would be used to cover those damages. SEAG will cover the rest of the costs up to 3000€ (extendable).
Can I guarantee my store?
Yes, you can. SEAG guarantees all types of properties, houses as well as stores, offices, warehouses, garages and smallholdings.
Can the payer of the Guarantee be my partner or a relative?
Yes. At SEAG we differentiate between the beneficiary of the Guarantee and the payer. In most of the cases the beneficiary will be the one who pays the Guarantee, but it could also be a different person such as a relative or a close friend.
How can I make sure that I have the Guarantee approved?
For you to be able to sign your rental agreement with total security, we will provide you a written document certifying that your application is approved. This document will contain your tenant’s data and the agreed rent amount. All being conditioned to the verification and veracity of the socio-economic documentation of the tenants.
How can I prove that the tenant is not paying?
For the non-payment issues it is the tenant who has to prove the payment of the monthly rent.
Which is the role of S-CAIM within the Rental Guarantee?
S-CAIM is a file for defaulting tenants and the company committed to carry out the credit evaluations for all the rental guarantees issued by SEAG.
What do I do if my tenant does not pay?
In the event of your tenant not paying the rent, you must notify us before the 25th of that month. In that case, the first month you notify us will be settled as the month in arrears and the payment of that monthly rent will be collected with the payment of the deposit.
What happens if my tenant declares his/her insolvency?
In SEAG's Indefined Guarantee, it is explicitly stated that all unpaid rents would be covered and in no case would the landlord be demanded for the rents prior to this issue.
Which role does Helvetia play within the Rental Guarantee?
None, since the collaboration with the company Helvetia is exclusively for the hiring of complementary products such as home insurance (continent and content).
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