SEAG makes the payment of the rent punctually every 5th day of each month. Always in the month in arrears. For example, if you notify the non-payment of the rent before January 25th, SEAG will pay you February on March 5th. 

Then, on April 5th, SEAG will pay you the month of March, and it will continue paying you the rents in this way until you get back your property.

In the case of having the benefit of “no gap in coverage”: if you notify the non-payment of the rent before January 25th, SEAG will return you during the next days, the month of deposit, and will pay you the February 5th. 

Then, on March 5th, SEAG will make you the income related to March, and it will continue this way until you recover your property.

There isn’t an exact time.

In the extreme case of proceeding through the legal way, and the tenant persists on his condition of a defaulter, you could recover your home approximately in the next 7 or 9 months. 

At the moment the owner recovers its property, he will have seven days to communicate to us those damages for vandalism acts that exist in the house through pictures. 

Send these pictures to garantia@seag.es, indicating the number of your guarantee. Explain in detail what you consider appropriate.

SEAG will evaluate the pictures, and we will send you a detailed budget indicating those damages that proceed. This budget will have the respective price of reposition or repair, waiting for your approval to make the compensation or timely repair.

SEAG will reserve the rights that, in any case, to send an operator to your property to make the expertise and repair of the damages. 

We detail to you the exclusions reflected in section 11 of the guarantee, and among other things, are not considered acts of vandalism. 

• The own defects of the place.
• Broken glass or mirrors.
• Replacement of locks.
• Painting works on walls.
• Any kind of robbery or theft.
• Regular work to maintain the use of goods.
• Defective conservation.
• Construction vices.
• Water damage, broken pipes or humidity.
• Damages caused by third parties or persons not reflected in the lease.
• Damages or expenses of any nature caused as a result of graffiti, scratches, scrapes, scratches, inscriptions, pasting of posters and similar events.
• In the case that the tenant has not exhausted all the deposits, these amounts will serve to cover possible damages due to acts of vandalism according to their amount.

All of those damages that SEAG proceeds to cover will be budgeted. These will be added to the demand for debt reclamation. 

For this reason, SEAG will only cover those that are reclaimable through the legal way as vandalism acts. 

It is considered an act of vandalism, something that is damaged in a premeditated way and intentionally.

No, SEAG will not be in charge of changing the lock because the tenant returns the keys.

SEAG will be in charge of the lock’s expenses and change just in the case of eviction. This means when the property is recovered in a forced way through the legal way. 

In most cases, it is not necessary to attend the trial hearing. You will have granted a power of attorney for lawsuits in favor of our in-house attorney and the procurator attorney.

Even so, it could be necessary for you to go to the hearing by petition of the opposite party or by the decision of the intern lawyer, who could consider it appropriate.

Yes, you need to be present at the moment the procurator proceeds to recover your property. 

You would have to take the keys to access the property, and you have to facilitate the locksmith’s job. He will change the keys and will give you the new keys.

Also, you will have to indicate to the procurator all the damages that you consider as an act of vandalism. In this way, he will add them to the record. 

In the case you can not be present, you will have to designate a person to carry out all the processes mentioned before… Access to the property, receive the new keys, and describe the acts of vandalism in the record.

If SEAG is paying you your monthly rent and, at the same time, the tenant gives you a partial income, complete or some monthly payment, you will have to communicate it to us immediately. So, in this way, we can include the amounts contributed by the tenant in the lawsuit.

In addition, you must make the payment made by the tenant so that SEAG continues to cover the following monthly payments.

No, it is not necessary.

At the moment you communicate to SEAG the non-payment incidence, and a new file is opened, you just have to communicate if the situation changes, what it means that the tenant pays you partially, the total amount, or some monthly payment.

At the moment you have signed the power, you should remind the notary to send us the power telematically and ask them to facilitate the invoice for the payment of the power in your name.

You should send us this invoice so SEAG can make you the payment.

From this moment you will have to wait approximately one month, the time when we will confirm you the presentation of the demand in the court.

SEAG does not cover the supplies debt. 

In this case, if you have initiated a legal process for a non-payment incidence and if a reclaimable debt had been generated for more than 300 euros, SEAG covers in its legal defense services the option to initiate the court proceedings to interpose a demand of debt reclamation.  

If the property owner hires the benefit of supplies, SEAG will cover the debt generated, or in its defect, the expenses that cause the registration of new supplies; as long as the generated debt is reclaimable to the tenant of the rent contract. The payment will be made after 15 days of the notification of the incidence. 

Once the property owner has paid the notary invoice (from 40 to 80 euros approximately), he will have to send it to us so SEAG will pay for it in the next 15 days after the payment. 

All the notaries accept the payment in the place. Using this way of payment, the petition times of the appointment will be faster, so the answer times are shorter.

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SEAG will cover every 5th day of each month punctually until you recover your property. 

The property owner will be obligated to maintain the current guarantee, paying the annual renovations corresponded, and collaborating with SEAG in every action that his part is precise: facilitate the necessary documentation, giving the precise powers, be during the eviction release, and only be agreed with the debtors everything that SEAG authorize previously.

The property owner has one month of deficiency. This means that at the moment that he notifies the non-payment of the rent, that same month will be the one that SEAG determinates as the month of deficiency. 

If the tenant would have other months late of non-payment, those months could be reclaimed, but SEAG will not be responsible for them. This is because it covers the payment since the notification and until the tenant returns the property. 

The notification of non-payment must be made before the 25th of the non-payment month because, on the contrary, this month will not be accounted for the next month. 

For example, if a property owner notifies us of a non-payment on May 23rd, that same month will be stipulated as a month of deficiency. On the contrary, if we would be notified on May 25th, the month of deficiency would be stipulated in June. 

SEAG’s guarantee explains clearly that all the non-payments of the rent will be covered and that in any case, the company will reclaim to the property owner the payments contributed before this event.

El inquilino tiene la obligación de abonarle todas las mensualidades incluida la del último mes y en ningún caso utilizar la mensualidad de depósito para esta cuestión.

La fianza se hace servir para cubrir posibles daños y recibos pendientes de los suministros.

Aun así, SEAG recomienda al propietario no emprender ninguna acción de reclamación ni demostrar al inquilino la intención de ello, hasta obtener la posesión del inmueble. En ese momento podrá comunicar a SEAG todas aquellas deudas y daños que se ajusten a las condiciones de la Garantía para iniciar las reclamaciones pertinentes.

The monthly deposit or bail will be destined for this purpose. In the case that a judicial proceeding has been opened and that, in addition, the deposit did not cover all of the damages, SEAG will be able to add the damages in the claim, and it will be the courts that will determine the acceptance of the same to include them in the debt claim procedure.