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No, SEAG is not an insurance company. It is a legal services and debt collection company.  It is specialized exclusively in guaranteeing the non-payment of leases.

The owner of the house or the authorized person would have to contact us before the 25th day of that month, indicating the details of the non-payment issue.

SEAG pays the rent on the 5th day of each month, and always monthly in arrears. For example, if you notify the non-payment before April 25th, SEAG will be responsible for paying you the rent of May on June 5th.

Our product is an indefinite guarantee, which its name implies. We will guarantee your rent indefinitely until you recover your property.

You have a month in arrears, which means that when you notify us of the non-payment of the rent, this will be the month that we’re going to consider as the month in arrears. In case your tenant had older delayed monthly payments, we can also claim for them. However, we are not responsible for them, since we guarantee the payment of the rent from the moment we are aware, and until your tenant leaves the property.


It is important to make the non-payment notification before the 25th of the unpaid month. Otherwise, that monthly rent will not be considered as a non-payment, but it will be considered for the following month. Example: That is to say, if the owner notifies the non-payment on May 23rd, May will be stipulated as being the month in arrears. But, if we were notified on May 25th instead, June would be stipulated as the month in arrears. 

In case the property gets empty before the guarantee period ends, the owner or the authorized person could notify this situation to consume the rest of the time of the guarantee with a new tenant.

EAG establishes a commitment with all its clients in order to give a firm response in less than 24 hours from the reception of the documentation –as long as this documentation is received within the office hours: Monday to Friday from 10 am to 7 pm.

The procedure is the same as in the case of direct deposits. However, SEAG will not be responsible for the rents before the notification of the issue with your tenant. It will only do it from the moment you make the notification of the incident.

Regarding the solvency study, SEAG will only take as valid receipts those that are domiciled in a bank.

SEAG, will be responsible for all legal expenses without any type of limitation.

Thefts are not guaranteed by the benefit for acts of vandalism. If we find ourselves in that kind of situation and we attached the annex with the photographs proving the existence of that object, SEAG will guarantee the costs of the legal and not-legal complaints in order to claim compensation for the loss caused by the lessee.

SEAG “Sociedad Española de Alquiler Garantizado S.A.U.” is the company that issues the rental guarantees. It is also responsible for collecting the rents as well as for paying the expenses in case of non-payment by the tenant.

No, there is not. In case of non-payment, SEAG will guarantee to cover up to 3000€ (extendable) for damages caused by vandalism, without exemptions. On the other hand, in case that a non-payment did not happen, the tenant’s deposits would be used to guarantee those damages. SEAG will guarantee the rest of the costs up to 3000€ (extendable).

Yes, you can. SEAG guarantees all types of properties, houses as well as stores, offices, warehouses, garages, and plots.

Yes. At SEAG we differentiate between the beneficiary of the Guarantee and the payer. In most cases, the beneficiary will be the one who pays the Guarantee, but it could also be a different person such as a relative or a close friend.

Yes. At SEAG we differentiate between the beneficiary of the Guarantee and the payer. In most cases, the beneficiary will be the one who pays the Guarantee, but it could also be a different person such as a relative or a close friend.

For non-payment issues, it is the tenant who has to prove the payment of the monthly rent.            

S-CAIM is a file for defaulting tenants and is the company committed to carrying out the credit evaluations for all the rental guarantees issued by SEAG.

In the case your tenant is not paying the rent, you must notify us before the 25th of that month. So, the first month you notify us, this will be settled as the month in arrears and the payment of that monthly rent will be collected with the payment of the deposit.

In SEAG’s Indefinid Guarantee, it is explicitly stated that all unpaid rents would be guaranteed, and in no case would the landlord be demanded the rents before this issue. This coverage operation denominated INDEFINID GUARANTY does not have a legal nature of insurances operation, being that SEAG S.A. is not an insurance company, it is a lender of legal services and renting guaranty, so it is not supervised by the General Direction of Insurance and Pension Funds

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